With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill. We used to keep manual systems in place to keep track, but these have been retired.Ĭustomer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. Isn't as big a deal as I thought it would be) (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. I did a LOT of research before the move to ensure we could take our Onsite Data over. We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. Lightspeed Retail Changed the way we run out business Every action you need done, will require another department to speak to, which they'll get back to you weeks later. Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API." Customer service takes weeks to respond if you have any issue outside of what Support can handle Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty The eCommerce features are not in sync with the PoS side. Importing products, customer data, etc is chaotic at best. Online documentation is wrong about 80% of the time. Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above. But if each locations needs a separate bank account, NOPE. You can only add one merchant gateway on your entire account, but you can have up to 100 locations. Are you a franchise with individually owned locations? No support for that. No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) We have had to close our shop for a week now losing sales and making our potential investors skeptical of our business because of Lightspeed's mess up. We had to threaten twice that we would be moving companies before we got any sort of reassurance we would be helped within the next day. Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"? They are very bad at response time and when you sit on the phone you can't talk to anyone except a support member who knows nothing beyond how to help with the software. We did the run-around with their support team for more than a week and STILL have not gotten paid. We were not informed anything was wrong and only when we realized we should have been paid by then did we call and ask what was wrong. We understood and gave them time even though that seemed like a very long time to wait for a startup. After making our first sales we were told we would have to wait 2 weeks to get our first deposit.
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